Refund and Returns Policy

At Onezify, we stand behind the quality of our products and strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to make the process as smooth as possible.

Here are the key points of our return policy:

1. 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your order for any reason within 30 days of receiving it, you may return the item(s) for a full refund, no questions asked.
2. Eligibility: To be eligible for a return, the item(s) must be unused, in its original packaging, and in the same condition as when you received it. Items that have been opened, used, or damaged may not be eligible for return.
3. Return Process: To initiate a return, please contact our customer service team within 30 days of receiving your order. Our friendly team will guide you through the return process and provide you with a return authorization and instructions on how to return the item(s).
4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item(s).
5. Refund Processing: Once we receive the returned item(s) and verify their eligibility, we will process your refund promptly. Refunds will be issued to the original method of payment used for the purchase.
6. Exclusions: Please note that certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged upon arrival. Additionally, gift cards are non-returnable and non-refundable.
7. Customer Satisfaction: Your satisfaction is our top priority, and we are committed to providing exceptional customer service. If you have any questions or concerns about our return policy or need assistance with a return, please don’t hesitate to contact us. We’re here to help!

Thank you for shopping at Onezify. We appreciate your trust in us, and we look forward to serving you again in the future.